FAQs & Info

Frequently Asked Questions and Info

Artwork Guidelines

For best results please follow our guidelines below when submitting artwork.

 

FILE FORMAT:
We accept the following file formats TIF, TIFF, JPG, EPS, PNG, and PDF.

 

FONT FAMILIES:
If you use a unique font file, please create outlines of the text before uploading. Proofs may not match the final result due to missing font files.

 

RESOLUTION:
All file formats must have a minimum of 300 dpi (dot per inch) resolution.
The images designed for the web are done at a low screen resolution of 72 dpi. Print images need to be created at 300 dpi or there will be a substantial drop in the image quality.

 

 

 

COLOR MODE:
All color artwork and/or images must be provided in CMYK (cyan, magenta, yellow, black) color mode. All black & white artworks and/or images must be provided in grayscale color mode. Heavy black ink might cause smearing.

 

BLEED:
Please build your press-ready digital files by adding 0.125″ for all full bleed products.
What’s a bleed?
It is the portion that will be trimmed off when cutting to the final size.

 

Why bleed?
The purpose of a bleed is to continue a color, image or design to the edge of the card.

 

CROP MARKS:
Please build your press-ready digital files with full bleed, but do not include the crop marks in the final version. Our art department will determine the crop lines based on the products bleed requirements.

 

FONTS:
A. Fonts must be outlined or converted to paths.
B. Some fonts have copyright restrictions. Please make sure you have rights to all images you are using.

 

SAFE ZONE:
All critical elements (text, images, logos, etc.) must be kept at least 0.125″ inside the edge. Anything left close to the edge may be cut off during trimming.

 

BORDERS:
Please allow 1/16″ cutting tolerance. We recommend no borders due to shifting, borders may appear uneven.

Delivery Information

SHIPPING OPTIONS AND COSTS

All shipping costs are determined dynamically at checkout based on delivery location, products ordered, package weight, and in certain cases, package size. The costs are pulled directly from the shipping provider and are NOT marked up. For bulk orders please contact 1-800-481-4948 for freight shipping options.

MULTIPLE PIECE SHIPMENTS

Boxing is up to the discretion of the production department. All products will be packaged in the least amount of boxes possible and shipped in one single shipment. This means if you have one product that is completed before another it will be held until all products are completed and then shipped together. We do make exceptions to this rule in the case a) products are produced at more than one facility b) of bulk orders c) customer has made prior arrangements with their account rep d) that one or more products is on backorder.

PARTIAL SHIPMENTS

For some products or scenarios we will break down the total quantity and ship out a partial order if requested. Since UPS and FedEx charge by weight this can dramatically reduce shipping costs for rush shipments. This is done on a case by case basis and customer will incur a small packaging fee. If you would like to explore this option further please call 1-800-481-4948.

DROP SHIPMENTS

All boxes will have our return address. We will however ship to any location you choose, including your clients.

HOTEL/MOTEL SHIPMENTS

If you need delivery to a hotel or similar establishment we will accommodate; once the package is signed for we will no longer assume responsibility for package whereabouts. It is your responsibility to notify management that you have a package arriving and you assume full responsibility for them to accommodate you.

INTERNATIONAL SHIPMENTS

We do ship internationally however our system will not pull shipping quotes to some countries. If you experience this please call 1-800-481-4948 and we will provide you with a shipping quote. We have no control over cost of duties or fees that you may be required to pay; most of our products are for promotional use and will be marked as such on the customs form. If you will be shipping internationally please allow extra time for customs to process. We have seen customs take up to seven days before and unfortunately we nor the shipping provider has any control over their timeline.

ORDER TRACKING

You may view the status of your order by logging into your account and viewing your order history. In addition, we will update you via email at certain stages of the process. Once the order has shipped you will be provided with a tracking number that you can use on the shipper’s website.

SHIPPING REFUNDS

Unless the issue was originated by us we can not refund any shipping charges. This means weather or other delays are not grounds for a shipping refund.

CUSTOMER NOT AVAILABLE OR SHIPMENT REFUSAL

If delivery was attempted to the address you approved during the proofing process and is returned to us do to a) customer not available b) business closed c) incorrect address d) undeliverable address e) customer refusal, then the customer will be responsible for all future shipping charges for that order. This includes orders that fall under the FREE shipping category.

CUSTOMER PICKUP

For insurance reasons pickup is allowed only at our Arizona location. Please note not all products are printed at this location.

Refund, Return & Cancellation Policy

Print Event Pro will always strive to give you the best quality product for the best price in the shortest amount of time, but we know sometimes mistakes will be made or orders will need to be cancelled last minute. In these situations we have the following criteria that must be met for refunds, returns or cancellations.

 

Cancellations
In the event you would like to cancel your order you may do so without penalty up until you have submitted payment for your order. After that point, you may cancel your order up until it is scheduled for a press time for a 25% penalty. Unfortunately, after your order has been scheduled for a press time there can be no changes or cancellations made.

 

Returns
We will accept returns on any non-custom printed item in its original undamaged packaging up to 30 days after the date of sale. Returnee is responsible for both original shipping charges (including FREE shipping orders) and return shipping charges. There will also be a 10% restocking fee.  There are no returns for services items such as custom design.

 

Refunds
In the event, the product you receive does not match the proof you approved we will cover all costs to reprint the order correctly and have it delivered in a timely manner. If we are unable to get a corrected product in your hands by the “on-sale” or “event” date we will refund your order in its entirety; including shipping, upon returning the product. Unfortunately, if the printed product does match the proof you approved there is nothing we can do in the way of a refund. There will be no refunds for design services rendered after approval regardless of the situation.

Terms & Conditions

OVERVIEW
This website is operated by Grandstand Ink. Throughout the site, the terms “we”, “us” and “our” refer to Grandstand Ink. Grandstand Ink offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without expressed written permission by us.

 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

 

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

 

For more detail, please review our Returns Policy.

 

SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

 

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

In no case shall Grandstand Ink, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Grandstand Ink and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

 

SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 3370 N Hayden Rd Suite 123-720 Scottsdale AZ United States 85251.

 

SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@printeventpro.com.

Turnaround Times

Turnaround time for an average order is 3-10 business days; however, this can vary per order. If you are in need of an order quicker than our standard turnaround time we can most likely accommodate. While we do not charge for rush orders in some cases you might incur an upgraded shipping charge. Please contact a sales representative at 1-800-481-4948 to discuss all your options. WHAT CAN AFFECT TURNAROUND TIMES?

Custom Design

If we will be designing your product this can add an additional 1-3 business days to your turnaround time. Products with a large number of designs will obviously take more time than orders with fewer designs.
The Review Process
All orders must be approved before we can schedule them for production. To ensure you get the fastest possible turnaround time we urge you to approve your order as soon as possible after you receive the notification that your proofs are available.

Payment

Even though your order may be approved we do not start production until your order has been paid in full. For the fastest possible turnaround time please pay promptly after approval.

Product or Product Options

Some products require more time to produce. For example, the process for offset printing is more complex than digital and takes a little longer. You can see the production time for each individual product by clicking the Specifications tab on the product details page.  However, some options that require additional processes such as UV coating, custom binding, or die cutting could add to production time. If you are on a short fuse and not sure if your selected options will delay delivery we urge you to call 1-800-481-4948.

Shipping Method and Shipping Zone

Your order will be shipped from one of our facilities in either Arizona, California, Texas, Kentucky, or Wisconsin. Depending on the product(s) you order and your shipping address your order could be shipped from one or more location. This will play a large part in determining your delivery zone which could range from 1-5 days for Continental US shipments and up to 8 days for International shipments.  Obviously, if you upgrade your shipping method you can cut down the shipping time drastically. If you feel you might need to upgrade your shipping please contact a sales representative at 1-800-481-4948 to determine which facility your order will ship from and your shipping zone. Some products will also allow partial shipments; for more information please call.

What to Expect After You Order

Placing an order with Grandstand Ink is easy. Simply choose the products and options you want, click add to cart, then follow the checkout process. Alternatively, you can call 1-800-481-4948 and place your order with an account representative.

After your order has been placed we will need to gather some information from you.
If you have print ready artwork, you will need to upload the files for your order. If you have not already done this during the ordering process you may do so here. Please make sure all files meet or exceed our Artwork Guidelines.

 

If we will be doing design work for any of the products you have ordered you will need to upload any images, logos, documents, etc. prior to us starting on your design. If you have not already done so during the ordering process you may do so here. A designer will also be contacting you in the next 12 hours for a consultation.

 

Alternatively, you may also send an email to design@printeventpro.com with instructions and/or file attachments. *Please do not email files that exceed 25megs **Be sure to include your order number in the subject line.

 

We may need other files such as barcode instructions or seating manifests to produce your job.
If you are aware of any such files please click here for order history, then click view (icon located next to the order your working on) and upload files there.

 

If you would like us to keep these files handy so you can easily use them on future orders (such as seating charts) please click here to attach them to your account

 

Once the design department has either approved your print ready artwork or finished your custom design you will receive an email with a link to your proofs. ALL ORDERS MUST BE APPROVED. NO EXCEPTIONS.

 

To approve your proofs you will log into your account. Click on My Account located at the top of the page, then My Orders from the center section, and finally on Order Proofs next to the order you plan to review.

 

If the product design is acceptable click on Approve Design
If all product designs are acceptable initial and click on Approve Product

 

If the product design needs changes, click Not Approved and type the required changes in the text field that appears.

 

Lastly, you will need to pay for your order before we begin the printing process.
If you would like to pay by phone please call 1-800-481-4948. Please have your order number handy.

 

If you would like to pay via the internet please log into your account click on My Account located at the top of the page, then My Orders
from the center section, and finally on Pay for Order next to the order you plan to submit payment for.

 

That’s it!  Now just sit back and relax. We will notify you via email as your order makes its way through our process and send you a tracking number after it ships.

Popular Products

My Account

We are here to help

1-800-481-4948

sales@printeventpro.com

3370 N. Hayden Road
STE 123-720, Scottsdale AZ 85251

We believe your event materials should convey a message to your attendees. Whether it’s a poster that needs to motivate onlookers to buy tickets; or a ticket designed to spark envy and enthusiasm, your products need to portray a professional image. This way you can convey exactly what you are looking for and capture the true essence of your event.

Give us a call and discuss your ideas with a designer today. 1-800-481-4948.